Who within an organisation actually controls things
Universities
Forty-seat room, a hundred and twenty enrolled. Two escalations to the Associate Dean did nothing. The faculty timetabling officer fixed it in a day and a half. Nineteen years in the job, and he signs what she recommends.
Two ethics applications from the same lab, six weeks apart: nine days and four months. The variance was which committee secretary picked up the file, not the committee.
Head of School gave me a maybe on $6,000 of underspend. The school manager reallocated it that afternoon. Everyone senior already knew to ask her.